NEW! Lean Thinking Applied to Services and Administrative Functions

Lean Thinking is a philosophy and a powerful set of tools designed to eliminate waste from processes. It also focuses on what adds value in processes from a customer's perspective. While its roots are in manufacturing, this workshop covers how to apply it to services and administrative functions. Lean thinking provides fast and dramatic results. If you are looking for an approach that builds on TQM and past improvement techniques, lean thinking uses many "old" and familiar tools in fresh and innovative ways, and is the next generation of organizational and process improvement.

Topics covered in this course:

• Principles of lean thinking
• Definitions of waste
• How to create a value stream
• Creating an improvement plan from the value stream
• Conducting lean thinking improvement events
• How to measure success
• Engaging employees in lean thinking
• Maintaining lean value streams long after improvement events
• A lean enterprise
• How to define value
• Creating flow
• Creating pull
• Pursuing perfection

Who Should Attend

Administrators looking for a process that engages front-line to senior management in improvement

Learning Outcomes

• An understanding of how to develop an improvement culture, not just improvement events or programs
• A process for creating improvement plans in 2 to 3 days
• How to deliver significant process changes in 3 to 5 days without closing down a function or service area

Detailed Course Agenda

Instructor

Sylvia Bushell

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